Terms & Conditions

Terms & Conditions

Appointment Policies: Please be sure the property is ready before the scheduled appointment, to ensure the best results. By proceeding, you agree to the readiness expectations and policy, which means you agree that the home will be ready to photograph and video on the schedule time and date you have selected. This includes working with the builder and seller to ensure the home is photo and/or video ready.

Lone Star Visuals does not handle any of the prep for the readiness of the property, including but not limited to, cleaning or moving of furniture for liability purposes.

Payment/Late Fees: You may choose to have a credit or debit card on file to pre-pay for services before viewing the product. Payments are due upon booking, and any outstanding balances are due within 1 week the service is provided. Payments will be charged a $25 late fee per week the invoice is overdue. We will not provide services for an agent until invoice(s) are paid, after 14 days of an unpaid balance.

Time/Weather/Cancelation: Lone Star Visuals does not charge cancellation or rescheduling fees, especially due to weather. Please note, Lone Star Visuals cannot provide drone services during rain and windy conditions. The turnaround time for photos is next business day, and the turnaround time for videos is within 1-5 business days. There is a $50 fee for expedited photos less than 24-hours. Next day video delivery is available at a fee of $100. However, Lone Star Visuals may not always be able to provide this service. Please contact us prior to shoot to confirm if we are able to rush edit your video. Lone Star Visuals retains the rights to reschedule your appointment due to weather if the shoot cannot be 100% completed due to weather conditions.

Travel Cost: Lone Star Visuals does not charge a travel fee within the Waco, and Temple area. A travel fee will be charged for extended areas, but it is not guaranteed to cover every area. This may be confirmed by typing the address into the order field to check for the travel charges.

Video Post-Editing: Lone Star Visuals walk-through videos follow a certain format; beginning with drone footage, then a property walk-through, with music. Please specify in the comments section if another format is preferred. If revisions are needed after delivery, a re-editing fee of $35 will be added to the invoice if edits to a video have been finalized from the Lone Star Visuals team.

Photo Rights and Usage: The original agent who paid for this service has permission to use these images on any electronic or printed form of advertisement for the promotion of that property. The licensing agreement is valid only for the duration the home/property is listed for sale and cannot be reused without specific written permission.

Images cannot be sold to another agent who takes over an expired or withdrawn listing, as the purchasing agent does not own the photographs, but rather the right to use them during the specific term the property is for sale. The purchasing agent may reuse photos if the property is temporarily removed from the market. Lone Star Visuals must be contacted if photos and videos are in use by another real estate agent due to a loss or withdrawn of an expired listing that cannot be assumed by a new agent.

Only the client has permission to use the delivered photos and videos on any electronic or printed forms of advertisement for the promotion of the listing. Builders, stagers, designers, or third parties who wish to use photos or videos owned by Lone Star Visuals must contact the team directly for licensing and fees. Lone Star Visuals asks that photos and videos not be heavily altered once delivered, for image integrity and quality control. Re-sizing images are allowed by the agent/client.

Photo & Video Usage: Videos and photos produced by Lone Star Visuals may be uploaded to any social media or MLS listing services by the client, solely for the promotion of the listing during the pendency of this agreement. Regardless of any terms and conditions of the MLS, at no time does this agreement provide the right to transfer copyright or any other exclusive rights as provided by the Copyright Act 17 U.S.C 106.

Work Product Ownership: Any copyrightable works, ideas, discoveries, inventions, products, or other information (collectively, the work product) developed in part or whole by Lone Star Visuals is the exclusive property of Lone Star Visuals.

Lone Star Visuals reserves the right to use photos and videos for advertising, display, publication, or other purposes. All photos, samples, videos, and proofs remain the exclusive property of Lone Star Visuals unless waived by an amendment to this agreement. If any unauthorized use of photos and videos is a copyright violation and will result in the termination of this contract.

Severability: If one or more of the provisions contained in the Agreement is found to be invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions shall not be affected. Provisions shall be revised only to the extent necessary to make them enforceable.